Frequently Asked Questions
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Which payment methods do you support?
We can support PayPal and credit card payment, and you can check all payment method after you add the software to cart. We only support Website payment. Thanks for your understanding.
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If the product I purchased cannot solve my problem, is there any refund guarantee?
For any reasonable order dispute, iSkysoft welcomes customers to "RETURNS & EXCHANGES" center to apply. Please review our refund policy via http://support.iskysoft.com/payment-refund/what-is-your-refund-policy.html
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After I pay for the product now, how long will it take before I receive my download URL and key code?
As long as your order is validated, our system will automatically send you a registration email including the software download line and the registration code for that software.
If you have not found the registration email in your email box, check whether it's sent to the SPAM or Trash Bin folder. Also, the delay of Internet or system glitches will fail to receive your registration code.
Alternatively, you can retrieve the registration code via our online registration code retrieval system by providing your Licensed email or Order number. If you still can't get your registration code, feel free to contact us.
Note that if you buy our products from our resellers, agents or eBay, we have not the records in our order system. Thus you can't retrieve the registration code from our support center, either. In such cases, please contact the vendors from whom you bought the products. Alternatively, you can tell us your situation, and we'll get back to you as soon as possible.
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Do I need to repurchase the program if I change my computer?
If you need to move the license from one computer to another one same platform computer, you can logout and uninstall the software in your old computer, then, re-download it via "free trail"/"free download" in our website and login with the license to activate it. You can retrieve the code from this link first: http://support.iskysoft.com/contact-support/retrieve-registration-code.html
Notice: Our license cannot be cross-platform. Windows license cannot be used to activate on MAC and MAC license cannot activate on Windows PC. If you bought Windows license and want to use it on MAC, you need to buy MAC license via our website.